Experience:

2 years

location:

Kolkata

openings:

1 opening

Key Responsibilities

  • Ensure clients are properly greeted/welcomed upon their arrival and deal promptly with their requests and queries
  • Offer food & beverage to clients and their guests
  • Ensure special prospects, like disabled, elderly, children and VIPs - receive personalized services
  • Greet guests upon their departure and distribute gifts if any.
  • Gather basic prospect details and record the same in the notebook / I-pads
  • Route the customer to concerned sales executives
  • Coordinate with sales team and be prepared for prescheduled client visits
  • Coordinate & manage communication between departments for maintenance and upkeep of  experience centers
  • Liaise with housekeeping, kitchen and wait staff to ensure smooth operations.
  • Answer all incoming calls and address customers queries
  • Assist service staff as needed
  • Ensure pleasant, clean and hygienic ambience at the experience center creating great first impressions for clients visiting the experience centers
  • Ensure present ability and proper dress code of staff at the experience center.
  • Ensure quality of food & beverage served at the experience center
  • Collect and analyze customer feedback from guestbook and online reviews and suggest ways to improve ratings

 

Desired Profile

  • Proven work experience as a Guest Relations Executive, or similar role
  • Understanding of hotel management best practices
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Strong sense of responsibility and a professional presentation
  • Strong team player within a customer service team environment.
  • BSc degree in Hospitality Management, Tourism, Business Administration or relevant field